PLEASE secure your dogs when you have a delivery.
One night (around 9pm) I was delivering with my mom and we had an order for a customer we see frequently. The account is for an elderly couple and under the wife's name. The wife is an active texter while shopping and generally pleasant. This night in particular she was keeping up with affirming/declining replacements and everything, no issues. We get to her house and the front gate is open + porch light is on (as usual) -- but this time, the front door was ALLLLL the way open. Neither the wife or husband was present. I waited in the car while my mom brought the groceries to the door step, and as she is setting the bags down, I hear her screaming bloody murder "NO! NO! NO!" and stomping around. Apparently the couple's two (albeit small) dogs charged towards my mom barking and, upon hearing the screaming, the wife comes out. She says "oh! this one's just a puppy, he won't bite" and shows no sympathy in addition to chuckling. My mom has a genuine phobia of dogs based on past experiences and was seriously scared. She had also only brought about half the bags up, so by now she is shaken and still has to grab the rest. The dogs were not brought inside or disciplined or anything. So my mom brings the remaining bags to the gate (roughly 8 feet from the front door) and we left. As I am driving away, she closes out the batch and looks at her earnings for the day, only to see that the entire tip for this order has been taken away. It was something like $10, and it obviously updated to show it was changed to $0. Why do this??? Genuinely cruel behavior to expose someone to what they perceive to be a threat, and then decrease their compensation because YOU cannot empathize. Not everyone likes your dogs, not everyone wants to kiki it up with them, and pet them, or be licked/jumped on by them. And absolutely put them away if they are not well-trained enough to leave delivery people alone. (We are black and the delivery was to a white couple in an affluent area).