u/JunctionRunner

So, not suuuuper related, but you bet I'm gonna try to do some factorio shit with this if I can get it fully up and running.

I picked up this thing at auction pretty dang cheap a few months ago, but was stuck waiting on parts to make progress. I finally got some pretty good progress down and just posted about it and wanted to share, but also get ideas on stuff I should try to do, at least as much as I can, close to the game if I get that far.

I 100% want to try to set up some diy conveyor belts to feed it, not sure how well or if I'll even be able to get object recognition stuff going, but it would be pretty fun to feed some charcoal briquettes into a barbecue, with the doors open, since that feels pretty close to ingame early fuelling.

I have messed around with metal casting a little but automating it, indoors would be fairly difficult lol.

There's also things like 3d printing, putting my cinema camera on it for robotic camera moves, some milling perhaps, and I do also want to stick a cheap katana on it to chop some stuff up. Maybe even use a kinect to slice fruit I throw at it in midair?

Likely all going to be long term, I still have yet to get it fully powered up, but for the first time I feel real damn close, and I got basically nobody to share this sort of stuff with, so it might get removed, but also might be interesting and give me some ideas for projects with it I haven't even thought of.

Unfortunately, I only have one, so I can't pass objects between two... yet.

Video on it here, and there's a playlist with others for those interested https://youtu.be/ceWWoFihv0U

Also, damn, I'm gonna have to play more even more factorio. It's overdue.

So, I posted this elsewhere, and kind of hoped that an escalation email to the ceo office in Canada would result in something, but nope, they clearly don't actually care, and wanted to make stuff more available for anyone else that might get screwed by this company.

Basically, I sent my phone into futuretel 3x, one for an internal screen warranty defect, once because after that, the outer screen popped out, and again for a fault on the internal screen, after which the external screen started popping out of the damn case again.

They also performed repairs that they didn't inform me about and never provided status updates or what they found to be the cause of the issues, despite asking about it.

I call in to samsung's tech support line, escalate to the next tier, and then I get told the service center claims they found impact damage which voids my warranty. yet I have my phone back and haven't been charged or denied for a repair once?

Emailed samsung to complain detailing the issues, and they think I'd trust that repair shop with my property ever again? They have to be fucking joking.

Longer detailed thing here which most won't care about, and yeah it's a first word problem but how the hell do they think that sending it back to the same place that did this is an acceptable request?

https://www.youtube.com/watch?v=BCc0BZ99Sqo

A local shop might be able to get a screen, in 1-2 weeks for a repair in warranty, and they tell me that oh, yeah they could have done an inner screen replacement too, but samsung has me send my phone out multiple provinces away repeatedly instead of using a local shop for the repair?

I've been without my phone over a month combined while actively looking for a job because of the repeated fuckups, and I guess now I hope that a bunch of dust or humidity won't get in and kill it, because they won't even priority ship a damn replacement screen let alone replace I device I can't even trust won't fall apart again.

So, I get that this is a very first world problem, but it's been insanely stressful and in my opinion unacceptable. there's a longer version with the phone call at the end here: https://youtu.be/BCc0BZ99Sqo

I'm not great with timelines so ran the emails through an llm to get a rough layout of dates.

But in summary, on Feb 6th my inner screen cracked when folding, and aside from some issues with Samsung telling me the wrong courier causing some delays initially, I RMA'd my phone over to Futuretel in Ontario.

I received in back around Feb 18th, and noticed some peeling sections on the inner screen protector, no biggie, but then the external screen started coming out of the case on the bottom right corner and right side.

Around feb 24th I contacted Futuretel and sent it back out, getting it back around march 11th.

I thought I finally had my repaired device, great, a little annoying but mistakes happen, however the internal screen developed two small defective spots that looked sort of like divets, sort of like somethting poking from inside the hinge, near the top.

This didn't go away in a couple days so I emailed Futuretel on april 14th or so about it, they consulted samsung and asked for the device back.

I emailed last friday as the repair was marked as completed and as someone into tech, electronics and fixing things I was curious what the issue was. They tell me the inner screen was replaced and undergoing QC on Monday.

I get the device back on Tuesday the 28th, and they have finally done a full chassis replacement, though without telling me, the phone had protective tape all around it, the hinge felt much crisper despite the previous one having about 1300 folds before the break, and I was very happy things were resolved.

Until, within 2 hours, the outer screen started coming out again. Futuretel is closed, I'm pretty damn annoyed, I phone samsung and find out that at some point, Futuretel reported screen impact damage voiding my warranty. Except I haven't been charged or denied a repair once, was never told of this, and never even given full information on the repairs that were done.

Futuretel currently wants me to send it back to them but it would be insane to trust them at things point and I have zero faith in the repair job after going through this four times. Samsung needs to reply to the escalation email but I imagine I will get another "sorry nothing we can do" response.

Futuretel has had poor transparency through the repairs and shown blatant dishonestly, I'm guessing lying to samsung to try and maintain their repair contract instead of owning up to failing to repair a device several times in a row.

At this point I think I am owed a new device to transfer over to, have my care plus coverage moved over to, and send the defective one back.

I'm hoping some posts can raise awareness and maybe get the right eyes at samsung on this to help rectify it.

After setting the youtube video to upload I checked with a couple authorized local shops, one which would have sent it to futuretel as well, and one which apparently would have been capable of doing the repair in house, yet samsung's RMA process seems to prioritize weeks of waiting sending units provinces away to a dishonest company instead of a local one? why?