Any chance of compensation beyond a return/exchange
Update: I asked the manager and he gave me a complete refund Plus $50 store credit and let me keep all the parts! (Ha ha, just kidding). Thanks for all the comments even though it wasn't what I wanted to hear. At least I figured out how to just change out the end frame without completely disassembling it. Took a bit of finagling to figure out how to support the beams in place and because the beam tie bars being installed made it hard to pull the beams from the end frame slots, but I did it so the time involved wasn't too bad. I just bought the new part today and I'll take the bad one back tomorrow so I haven't made the return yet nor asked for anything.
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I just got finished, or should I say almost finished, building a garage shelf set with the Performax Heavy Duty Steel Rack Shelving - I spent $300 on the parts to build a 96" x 72" x 24" set of shelves.
I completely built the base and middle two shelves and when putting on the last 96" side beam for the third shelf I found that the holes it fits into on the end frame were misaligned on one of the sides it should attach to and it wouldn't fit on. You can see in the photo below they are not centered and the spacing from the edge on the right hole is so much wider than the left and they should be the same.
So after over 2 hours assembling this thing I now have to disassemble it to remove the end frame and take it in for an exchange. Then spending close to another 2 hours (second time always is faster) getting to the same point I'm at now. So what should have taken about 2 hours to do will instead take me 5 to 6 hours. (2 to assemble, close to 2 more to disassemble and then another close to 2 to reassemble with the new part plus time going to and from the store for the exchange.
Since this was a Menards private brand part, is there any chance they'd give me some compensation for all the wasted time? Maybe some store credit or a retro discount on the purchase. I'm just a homeowner but I do spend a lot of money every year at Menards.