u/Just-Ad858 — reddlx

I received a gst rebate yesterday (modest amount of money). My sin was that I transferred it to my crypto account, bought usdc and sent it out. For that my whole wealthsimple has been locked including my cad account with no timetable for reopening.

Hey wealthsimple: if you have a problem with people using the crypto accounts you charge crazy fees for, don’t offer the product!!!!!

My osap money is coming in a few days and I won’t be able to use any of it because of my account status. Customer service is shrugging their shoulders and saying a few days. I strongly believe that this account locking with long time frames should be illegal.

The sad thing is prior to this I was recommending WS a lot and really enjoyed it.

Edit: I want to clarify. I sympathize with WS who has to monitor crypto activity. It must be hard. But the easy thing to do would be to block 'sending' out crypto and just allow deposits and buying and selling within the platform. My larger point is you shouldn't be offering a product if you are going to lock users aggressively for using it, even in really small amounts.

Edit: They unlocked the account and sent me a disclaimer I had to accept via email. Fair is fair so I wanted to let everyone know: in my case it took a full day. The problem apparently was the external wallet was with Binance which they frown upon.