Capital One Travel issue
I have a gap in my schedule next week that lined up pretty well with my family too. My youngest had been asking if we could sneak in a beach trip before she heads back to school so I tried to find a condo option on the Gulf Coast that I could pay for with points.
I'm searching Vacation Stays in the C1 portal and come across five days at a nice condo that checks all the boxes. Rate is great as well so I run it by the wife and pull the trigger. All is well and I received my confirmation from C1.
But, I have yet to receive anything from the condo owner. I've called C1 and they say they've reached out to tell the owner to send the condo details and they have until the day before the booking to do so.
We're now one week before we go and still no contact. They have an email address listed and a phone number and I've reached out to both, nothing.
If I cancel I lose all my points I used to book it. But odds are, this booking doesn't exist and as it seems C1 is using a third party to handle these, I'm kinda stuck....
Any ideas?