Brand new bike. Are these noises normal?
My bike is an Orbea Alma H30 2024. I bought it about a week ago, and it arrived 90% assembled, I only had to install the front wheel, handlebars, and seatpost.
I noticed that when I pedal, especially in gears 10–12, I can feel a vibration through the pedals. I can also visibly see the chain vibrating/wobbling while I pedal.
I also checked the rear wheel and there seems to be a very small amount of play if I force it from side to side.
And if you listen carefully, you can hear a weird, irregular sound from the rear wheel. I’m honestly not sure how to describe it, it almost sounds like the wheel isn’t running perfectly true or something is misaligned.
The important thing is that this has been happening since the very first time I rode the bike.
I have not ridden it aggressively or done anything that could have caused damage. I’ve only used it normally.
I contacted the company I bought it from, and they told me that they don’t do adjustments/tuning on bikes ordered online, only on bikes purchased physically at their store.
I’m honestly disappointed and I don’t know what to do. Is this normal, or does something actually seem wrong with the bike? What should I check first?