u/KiriiCat

Hi everyone!

I'm currently looking for a customer support role (email, chat, or social media) and wanted to share a bit about my background in case anyone here is hiring or knows of an opening.

Brief points about my past experience:

• Handled email and social media support for a hair care brand
• Provided bilingual chat support for a luxury sneaker brand in Dubai
• Handled order questions, delivery issues, complaints, product inquiries
• Tracked orders and fixed address issues on Shopify
• Pro-actively followed up on customer issues
• Helping with technical issues
• Resolved conflicts and escalated high-alert issues when needed
• Coordinated directly with suppliers to track orders and resolve shipping delays

Additional e-commerce experience:

• Managed Shopify product catalogs for several e-commerce brands (uploading hundreds of products, writing descriptions, adding pricing, variants, SKUs, etc.)
• Shopify back-end knowledge

Software knowledge:

• CRM software: Zendesk, Commslayer, Replient
• Google Workspace
• Shopify
• Wordpress

What I bring:

• Customer service using email, live chat, and social media channels
• Experience with CRM software, Shopify, WooCommerce, WordPress, Excel, and Google Workspace
• Calm under pressure, reliable, detail-oriented, and patient with frustrated customers
• Used to working with international brands and adapting tone to match different brand voices

Payment: Paypal or direct to bank. No crypto. Payment to be discussed.

I'm open to remote, part-time or full-time opportunities. Happy to share my resume or answer any questions here. Thanks for reading!

Hi everyone!

I'm currently looking for a customer support role (email, chat, or social media) and wanted to share a bit about my background in case anyone here is hiring or knows of an opening.

Brief points about my past experience:

• Handled email and social media support for a hair care brand
• Provided bilingual chat support for a luxury sneaker brand in Dubai
• Handled order questions, delivery issues, complaints, product inquiries
• Handled some Shopify backend operations
• Pro-actively followed up on customer issues
• Helping with technical issues or account issues
• Resolved conflicts and escalated high-alert issues when needed
• Coordinated directly with suppliers to track orders and resolve shipping delays

Additional e-commerce experience:

• Managed Shopify product catalogs for several e-commerce brands (uploading hundreds of products, writing descriptions, adding pricing, variants, SKUs, etc.)

Software knowledge:

• CRM software: Zendesk, Commslayer, Replient
• Google Workspace
• Shopify
• Wordpress

What I bring:

• Customer service using email, live chat, and social media channels
• Experience with CRM software, Shopify, WooCommerce, WordPress, Excel, and Google Workspace
• Calm under pressure, reliable, detail-oriented, and patient with frustrated customers
• Used to working with international brands and adapting tone to match different brand voices

Payment: Paypal or direct to bank. No crypto.

I'm open to remote, part-time or full-time opportunities. Happy to share my resume or answer any questions here. Thanks for reading!

I'll try to keep it short. My husband has audhd and I have cPTSD and we are in our mid thirties. The relationship was not easy mainly due to my cPTSD, however I have been in therapy in order to heal and not hurt my partner. I have witnessed 2 meltdowns from my partner the past year that happened during our arguments because either I don't understand him or in his eyes, I am avoiding accountability. Both were him yelling very loudly and triggering me in the worst way(My father was a violent aggressive man). I said nothing and he apologized.

He has been under immense stress due to his work the past month. Today we had an argument where he was getting more and more heated up until he cracked and suddenly he was hitting the door, almost breaking it. I yelled for him to stop hurting himself. And just as suddenly he stopped and fell to the floor talking to himself. I have never seen something this violent and just wanted to run and hide, which is what I did. I ran to my room but he put his foot and told me to not close the door. He told me today was the first time he ever felt heartbroken because his wife saw his meltdown and got scared of him, and that I am selfish for saving myself instead of sitting next to him on the floor and being kind. That he is hurt because I should know that he would never hurt me.

I have never dealt with meltdowns in my life nor do I know anything about it. I feel guilty for running but it was my first instinct due to having an angry father.

How do I deal with these meltdowns? How do I get him to calm down during arguments?

Hello!

Let me save your time and ensure you retain your precious customers. I am a customer support who specializes in handling e-commerce businesses live chat and emails. I have previous experience working with multiple e-commerce brands, specifically clothing and sneakers.

My responsibilities included:

• Replying to customers in friendly & professional manner
• Provide updates on customer's orders and resolve issues related to delayed deliveries, incorrect sizes, or product quality concerns.
• Ensure that the customer understands the delivery period, payment methods, and brand policies
• Handle any frustrated customer in an empathetic and patient manner, de-escalate, and reassure them that their issue will be solved
• Escalate any high level issues to the appropriate team
• Ensure that any open chats have been resolved on a daily basis
• Follow up with customers who received orders and check if they are satisfied with the delivery
• Follow up with customers to leave us reviews
• Ensure that first response time is within 15-20 minutes
• Handle multiple chats at the same time with accuracy

My rate is $4 per hour.

Looking forward to discussing things further and joining your team! :)