Blocked from getting outage credits but not blocked from constant outages
New customer, just went through this last month with constant outages. You guys determined something crazy was going on with my neighborhoods node. Anyway after getting two credits the website has blocked my account. You guys fixed everything and it seemed good for two weeks but my wife called again this morning telling me the internet was out. Ok let me log in and ask for a credit. Again denied. So frustrating. My contract says I will give you money and you will give me Internet. I’m not getting Internet but you still want money. Please advise