Return report retroid flip 2
Here's my experience returning a Flip 2:
On April 26th, I emailed support and sent a photo of the broken hinge. The thing is, I bought the console second-hand and had no receipt, no warranty, or anything like that.
DHL refused to ship the console with the battery, so I asked Retroid if I could remove the battery myself. Luckily, they allowed it, and on May 7th, I finally sent the package.
The package arrived on May 14th.
They sent a new Flip 2 on June 16th.
I finally picked it up on July 3rd.
Overall:
Pros: They even agreed to replace it.
Now I have an extra battery (I vacuumed it with silica gel to prevent condensation) and put it in the fridge. If anything happens to the new battery or it wears out, I can replace it.
Cons: 2 months without a console.
Initially, I had the black version. I know the new versions in all colors are safe, but I decided to get the Blue Ice to be on the safe side. The hinge could still break in a few years, when they stop producing this model and bring them back, and I don't plan on buying a new console anytime soon. I hope my report is helpful to someone.