Rogers / Shaw Internet | Saskatoon
Just wanna share something over here as I’m experiencing service disruptions for the last one month:
All of a sudden the internet service getting disconnected or dropped after a certain time from July 2026, and I have tried to connect with them and finally they have arranged a tech to visit my home. I’m running 2Gbps line currently
The technician came and change the router and said all will be settled down, the technician was nice and humble, no complain on his service.
After the technician left my home, my service got interrupted and I thought it’s might be the modem which updating for the first time as it’s expected but I’m a little bit wrong. Coz after two hours the same kind of service disruption I was getting again.
After two days I have requested the tech visit and the tech visited my home and after checking multiple points he’s telling me that the line having no issue, it’s cause of my mesh network. I have router from Netgear and TP link, for the last 8 years I have not a single issue in my home for internet and not a single router caused a single issue so far, but I listen to him and set the modem on a bridge mode and my service is the worst ever…. After spending two hours I restore the modem back to non-bridge mode and keep the modem stand alone without any router or mesh network.
After a while (1 hour) again the line got dropped and service was again in the same mode (it’s like packet loss and latency at huge level or you can say signal issue)
- I have never faced or call customer support while it was with Shaw only, once The Roger took over Shaw everything changed so fast that I can only imagine to at corporations at its BEST 😊 !!!!
However I wanna say that I have spent 22 years in computer network, telecommunications network and in software industry but never seen such reluctant way to provide a customer service ever. The world is very competitive right now, and if #roger thinks they can hold the market share with such performance then either we as a customer are helpless or there’s something tricky going on in the corporate arena !!
Just shared my thoughts as I believe people still like me having hard time to live in pay check to pay check but can’t complain anymore…. Coz it’s our problem may be…. Social motivational speaker’s may have other insights but they have nothing for me…..
Get well soon Rogers / Shaw !!