No fax after printer was shutdown
Hi All,
Not sure if someone can help but. My client has Xerox C625, they had to use another printer while waiting on the supplies, they shut down that Xerox. When they plugged everything back, fax quit working.
There is a RJ 11 cable coming out from wall, it splits into 2 female jaks, one goes to the machine (fax line), one seats unplugged. I think the 2^(nd) RJ 11 is from their legacy analog telephone that they no longer use.
Anyway, I’ve tried both wires. When I plug that 2^(nd) free RJ 11, the printer complains about fax communication error on the dashboard, but when I plug what I think is the fax line, error goes away but still no fax.
I called their ISP (fax provider), they don’t see any issue on their end, I’ve rebooted everything else along the lines.
My last resort is calling a cable tech to check the wires regardless.
But if anyone can suggest something else!?
Thank you.