Corporate is idly killing our store.
We're in a VERY busy store, top 20% of Casey's most of the time (sometimes higher I'd say tbh). We're even the closest pizza place to the highschool, so homecoming is always VERYYY busy.
But despite this, corporate treats us like we're the bottom 20%. We are getting yelled at for sales being down in the warmers, but if you were to look at the kitchen theres CONSTANT orders. The orders are also the type that once you finish one you get another, so we cant put shit in the warmers as we're constantly too busy.
Our ovens are also VERYYY fucking old. We have three, one of them can't rise to pizza temperature, only being used by the morning crew for cookies and doughnuts. The other one has to take an hour to get to pizza temps, and with 2+ pizzas in there it begins to lose heat. If that top oven breaks we'd be down to one oven which would be IMPOSSIBLE to handle our rushes.
A recent development is our registers. We have two registers. For a while register 1 would crash, and register 2 would double scan. However recently register two has become a slog, taking 5x the amount of time for one transaction with how damn slow and unresponsive it is. We've contacted support 4 seperate times and they have done NOTHING. We don't even GO on it anymore. Register 1 has also started an issue where the scanner will often times restart, briefly freezing transactions for a few seconds and making them take longer than they should. I can't even call help desk as we're a busy store and we can't do shit if theyre working on it while a customer comes in. I've unplugged it and plugged back in the scanner and its fixed it for a bit sometimes. But I don't know how long this solution will last.
Whyyyy can't corporate just fucking man up and help us!! Fix our damn store so we can get sales up!! This broken shit is only keeping our sales DOWN.