Update: It was the chain. It was too tight. Whoever assembled it at the store didn't leave enough slack. So loosening it solved the problem. I'll leave my post up in case anyone else has a similar problem.
Hey all,
I'm new to this group, but I just bought my daughter a new bike over the weekend. She got on to ride it the next day and I heard an awful popping/cracking sound as she was riding.
I had her bring it to me so I could check it out. I noticed the sound being produced as I turned the pedals with my hands. The sound happens all the time, about 2-3 times per rotation. I suspect it might be that the chain is too tight, but I'm not sure. There is literally zero give or flex though, so maybe?
I'm adding a video I uploaded to YouTube that demonstrates the problem it's having. Any guesses? Any suggestions? I'd rather not return it, but I can also file a warranty claim if I need to.
Any suggestions would be appreciated. Thanks!