Calls Go in and Out
Hey guys,
I'm actually writing about my mom's phone. It's a Samsung Galaxy A54 on the Metro PCS network.
About 3 weeks ago, she started having some issues with her phone calls. The call can start fine, but after a little while, it'll start breaking up like it's losing signal, then it'll just go completely silent. Neither person on the call can hear anything on their end. Then after 30 seconds to a minute or so, the call will come back and be just fine. Then after a little while longer, it'll start all over again.
The weird thing is that if she's doing a video call through Facebook Messenger or another app, everything works just fine. The connection and quality is stable, and the audio is clear and consistent, so I don't think it's a microphone issue.
I've tried rebooting the phone, and also cleaning and reseating the SIM. I made sure WiFi calling was disabled and I've checked her mobile signal. It's connected at 5G UC with full bars. I've also tried disconnecting and reconnecting to the mobile network. Nothing seems to help.
I'm sort of leaning towards maybe a bad SIM? But I'm not sure. My next thing to try would be removing the physical SIM and activating an eSIM, but haven't had a chance to do that yet.
Has anyone experienced anything like this? Does anyone have any ideas or suggestions?
Any info would be greatly appreciated. Thanks!