u/Lets_just_be_kind_ — reddlx

DIM, De-influence me: Being a TL for 38k—is the stress really worth it?

I’m looking for some brutal honesty here. Senior High School Graduate only. I’m currently a confirmed Team Lead (promoted after 4 months as agent, 2 months as SME, and 8 months as TL trainee) and I've handled five batches of agents so far.

My basic salary was appraised from 17k to 38k, but I’m questioning the real value of this role. When you factor in the constant pressure of escalations, the emotional toll of attrition, and the never-ending daily drama of managing a team, the 38k feels like it’s barely covering the mental health cost.

Is this role even worth the price, or is the "salary jump" just a trap that ignores the burnout factor? I’m looking for reasons why this position might be considered a bad deal regardless of the pay bump. De-influence me—tell me why staying in this role for this salary is not worth it.

reddit.com

u/Lets_just_be_kind_ — 4 days ago

▲ 4 r/BPOinPH+2 crossposts

Reflecting on My Journey as a Team Leader

Context- I will be handling another team (newbies or new wave)

I’ve struggled a lot with self-doubt, often feeling like I haven’t quite found my footing as a leader. There have been moments where I felt my kindness was being taken for granted, and I’ve honestly questioned if I’m capable of being great at this role.

But then I see messages like this one in attached image and it reminds me why I keep going.

The reality is that some agents and workers truly need a leader who prioritizes empathy and support. We often focus on compensation, but I’ve seen firsthand how many people resign because the work environment simply isn't sustainable for them. If I can be the reason one person feels supported enough to keep going even while balancing school or other hardships then maybe I’m doing something right.

Leadership isn't always about being perfect; sometimes it’s just about being there for your team when it matters most.

u/Lets_just_be_kind_ — 1 month ago

▲ 12 r/CebuITPark

TL confession: They say kindness is a weakness in this industry, and sometimes I wonder if that is true.

I have been managing a mix of 70% older agents and 30% Gen Z. It has been a constant battle. Between family emergencies, pregnancies, student schedules, and health issues, attendance has been a struggle.

I have always tried to be the kind of leader who supports my people, but I know that if I had not stepped up to support them, many would have been terminated for their absences months ago.

The brutal reality of the BPO is that if you do not have your health and time management locked down, you will not succeed here. I have never blamed my agents for the struggles they face, but it is frustrating when some just do not take their attendance seriously. They do not seem to realize that their choices directly impact my metrics and my own career movement.

Tonight, the news finally dropped. I am being moved to a voice account.

It is a bittersweet feeling. I am sad to leave the agents who actually show up and have great work ethics. I really care about them. But at the same time, I am ready to step away from the agents who refuse to take their responsibilities seriously.

I am moving forward, and I am choosing to focus on the growth ahead. I did my best to lead with kindness, and I am ready for the new challenges this move will bring.

reddit.com

u/Lets_just_be_kind_ — 1 month ago