u/Littleashley_

I'm looking to switch carriers and have been recommended Fizz quite a few times. Their plans seem to have great value for what you're paying.

My one concern is the mobile network service. I want to make sure phone calls are clear and I don't sound muffled to people, nor cut in and out. I also want to make sure when I'm using data, I'm not constantly dealing with service issues, I understand once in a while depending on if you're in a bad service area, like elevator or something.

Any help would be great, thank you all!

If you left Fido, where did you switch to? I've been with Fido for over 20 years and am now looking to switch.

I've been advised that what I'm paying for the plan that I have is pretty garbage, and I'm also learning today that their customer service is not at all what it used to be. I haven't had to call them much during my time with them, so all the times I have, I remember the customer service being amazing, today I'm finding out otherwise.

I got charged for a service that should be included in my plan, so that's my reason for calling them. When looking at this bill, I also noticed they're doing a second rate increase on my bill going forward. Last time I just accepted it, this time I'm like what's the point if the customer service is worse than I had before, what am I paying more for? So I think it's time to look around.

I've been hearing people recommend Fizz and Freedom mostly. I've always known Freedom to have bad service quality when speaking on the phone or just trying to get service while using data for other users, has that since changed? How about Fizz, is the phone service good?

Thanks in advance for your help!