u/Low-Purchase-146

I accidentally selected "Create Pick-Up Code" on ÖBB for a Venice to Munich train on Sept 20 (Nightjet couchette).

Since I'm departing from Italy, there are no ÖBB machines to print it. ÖBB phone support won't convert it to a PDF, and the ticket is non-refundable.

Two quick questions:

1. Has anyone had someone in Austria print the ticket and mail it to Italy? Is that too risky?
2. Has the Nightjet conductor let you board using just your email confirmation and passport? Do they check you in on their device?

Any advice from someone who's done this would be huge, or is there any other solution you can think of. Thanks!

UPDATE: The OBB Italian office wasn't able to help either. I was lucky enough to find a kind person living in Austria on an Italian Facebook Group who printed and mailed the tickets to me. Thank you to the wonderful people here who offered help.

My main takeaways, if you book from outside Austria:

1. When booking on ÖBB website, make sure you're logged in, so that your tickets will appear in the MyTickets section. Do not book as a guest.
2. Even better, download and book through their app. In this way, you'll get e-tickets in the app.
3. DO NOT select pick-up code, unless you are planning to collect the tickets in Austria.

***

I accidentally selected "Create Pick-Up Code" on ÖBB for a Venice to Munich train on Sept 20 (Nightjet couchette).

Since I'm departing from Italy, there are no ÖBB machines to print it. ÖBB phone support won't convert it to a PDF, and the ticket is non-refundable.

Two quick questions:

1. Has anyone had someone in Austria print the ticket and mail it to Italy? Is that too risky?
2. Has the Nightjet conductor let you board using just your email confirmation and passport? Do they check you in on their device?

Any advice from someone who's done this would be huge, or is there any other solution you can think of. Thanks!

UPDATE: The OBB Italian office wasn't able to help either. I was lucky enough to find a kind person living in Austria on an Italian Facebook Group who printed and mailed the tickets to me. Thank you to the wonderful people here who offered help.

My main takeaways, if you book from outside Austria:

1. When booking on ÖBB website, make sure you're logged in, so that your tickets will appear in the MyTickets section. Do not book as a guest.
2. Even better, download and book through their app. In this way, you'll get e-tickets in the app.
3. DO NOT select pick-up code, unless you are planning to collect the tickets in Austria.

***

I accidentally selected "Create Pick-Up Code" on ÖBB for a Venice to Munich train on Sept 20 (Nightjet couchette).

Since I'm departing from Italy, there are no ÖBB machines to print it. ÖBB phone support won't convert it to a PDF, and the ticket is non-refundable.

1. Has anyone had someone in Austria print the ticket and mail it to Italy? Is that too risky?
2. Has the Nightjet conductor let you board using just your email confirmation and passport? Do they check you in on their handheld device?

Any advice from someone who's done this would be huge. Also, if anyone has any other suggestions, that would be awesome.