Client asking for refund even after we hit the guaranteed milestone
We delivered media buying service to this client on a performance guarantee basis of leads(qualified). Qualified means they know the service cost and match the exact requirements. We promised 10 in 30 days and delivered 20+.
Now she didn't get a paying customer and is asking for a refund. Our contract says no refunds issued if terminated early.(She terminated in month 2)
We have been asking for content from her since 5 days into the engagement and she gave us a total of 2 videos in over 50 days which directly resulted in over running creatives. We sent her weekly reports, asked for creative multiple times.
The only mistake I did was that I sent her a contract which she was supposed to sign and send back. But she never did and we just started working.
She paid us around $1200 for two months basically. I am assuming she'll try to sue us. We are a small team and started recently. If I had the cash I would've refunded it but I am not sure what to do next.