What's the point? I love my Shadow PC.
Shadow.tech is the only company I know of that has an affordable offer for a gaming PC on the net. And when I read posts here, I just hear whining. In one post, someone wanted Shadow.tech to go broke. Tell me, are you still ticking right? People use the offer for 24/7 and there are complaints that Shadow is implementing the FairUse scheme. Maybe you can blame Shadow for how they should communicate this better, but anyone who thinks about it a bit can understand that Shadow has to act here. At the same time, people complain that Shadow is putting you on hold, so why?
If you have a problem with Shadow, think first and then contact support. And as an ultimaratio, you can reduce your frustration here. In any case, I have had no problem with the support so far and I usually run smoothly.