
Burnt on promo again
Disappointed by the unclear promotional conditions again this time. This time, before opening the account, I called e-trade to check if I was eligible before sending funds, and then i confirmed again after adding my funds of 50k. Was told I'm good to go. Did not record my conversation, should have asked them to email me saying i am eligible for the promo but who knew!
Promo was for deposit of (along with 4% rate):
$20,000 - $49,999, get $300
$50,000 - $74,999, get $750
$75,000 - $99,999, get $1000
$100,000 - $199,999, get $1500
$200,000 or more, get $2,000
I have been with e-trade for over 4 years now. Something similar happened some 2 years ago too, where i thought i got $100 less, but i did not bother to check and moved on. this time around it's $750 bonus, plus i also got a lower rate of 3.25%, which should have been 4% according to the terms. I chatted with customer service, and they could not give me a reason and no reason is mentioned in the email or alert in my account. I sure did follow all the terms of the promo and made sure money was in there for entire term.
Email alert I got 2-3 weeks ago
Do you think there's a way to fix this, without wasting too much time ? or should i just move on.
I am now considering maybe moving my account to IB or fidelity or some other broker where i get interest on cash in the brokerage account. I do not see a reason to stay with e-trade. i have some $140k in the account. Why are you guys with e-trade today?