u/MagicianPlayful6514

So I (20s F) work in health insurance. I haven’t been at my job long, but I’ve developed a pretty good understanding of our rules, processes, and helpful resources. Because of this, I’ve been asked to be what my job refers to as a SME (subject matter expert) and assist other team members in our team chat. (I promise this is relevant)

I was assisting a team member with an issue, and ended up overhearing her handle another call. While she was on that call, I realized she was discussing someone’s PHI (personal health information) without verifying the caller’s identity. I tried to get her attention, but by the time I did, she already disconnected the call. I mentioned it to her and she (very nonchalantly) said “oops, I forgot”.

I wrestled with the decision for a while, but ultimately decided I couldn’t ignore what I witnessed and reported what happened to my supervisor. The problem is, a HIPAA violation can cause her to lose her job and I don’t want to be the reason someone gets fired.

I told my husband what happened and he said I should’ve just ignored it and if the supervisor happened to listen to her call, that would be it. I feel like I did the right thing, but I do feel bad and his response is making me second guess myself. I just need an outside perspective.

So… AITA?

So I (20s F) work in health insurance. I haven’t been at my job long, but I’ve developed a pretty good understanding of our rules, processes, and helpful resources. Because of this, I’ve been asked to be what my job refers to as a SME (subject matter expert) and assist other team members in our team chat. (I promise this is relevant)

I was assisting a team member with an issue, and ended up overhearing her handle another call. While she was on that call, I realized she was discussing someone’s PHI (personal health information) without verifying the caller’s identity. I tried to get her attention, but by the time I did, she already disconnected the call. I mentioned it to her and she (very nonchalantly) said “oops, I forgot”.

I wrestled with the decision for a while, but ultimately decided I couldn’t ignore what I witnessed and reported what happened to my supervisor. The problem is, a HIPAA violation can cause her to lose her job and I don’t want to be the reason someone gets fired.

I told my husband what happened and he said I should’ve just ignored it and if the supervisor happened to listen to her call, that would be it. I feel like I did the right thing, but I do feel bad and his response is making me second guess myself. I just need an outside perspective.

So… AITA?

So I (20s F) work in health insurance. I haven’t been at my job long, but I’ve developed a pretty good understanding of our rules, processes, and helpful resources. Because of this, I’ve been asked to be what my job refers to as a SME (subject matter expert) and assist other team members in our team chat. (I promise this is relevant)

I was assisting a team member with an issue, and ended up overhearing her handle another call. While she was on that call, I realized she was discussing someone’s PHI (personal health information) without verifying the caller’s identity. I tried to get her attention, but by the time I did, she already disconnected the call. I mentioned it to her and she (very nonchalantly) said “oops, I forgot”.

I wrestled with the decision for a while, but ultimately decided I couldn’t ignore what I witnessed and reported what happened to my supervisor. The problem is, a HIPAA violation can cause her to lose her job and I don’t want to be the reason someone gets fired.

I told my husband what happened and he said I should’ve just ignored it and if the supervisor happened to listen to her call, that would be it. I feel like I did the right thing, but I do feel bad and his response is making me second guess myself. I just need an outside perspective.

So… AITA?