u/MajorSea1650

I had an order for a new phone placed on July 1st, I’ve been checking my email everyday to see when it would be ready for pickup. Turns out the order wasn’t “verified” for pickup, I’m not sure why it wasn’t if my credit card was attached and all my info.

Nonetheless I click on the link and didn’t see anything to verify but the email said I have until July 6th to verify it. Luckily about two hours later I receive an email saying it was verified and my order is processing. If it’s processing that means it’s not ready to be picked up right? This was on July 3rd.

I just received an email on July 5th saying my order has been cancelled because I didn’t pick it up. I’m so confused because I was told I had 3 days to pick it up and it wasn’t verified 2 days ago and I never received an email, text or call saying it’s ready for pickup.

Anyone else have this happen, is it too late to get it tomorrow? I’m so annoyed I might go to another company Verizon has given me nothing but issues ordering this phone so far. 🫠

I did a live chat today just to ask a few questions about ordering a new phone, pricing questions mostly. Of course he insists on doing my order, after over an hour he then starts asking questions that I had already basically trying to change my monthly cost to be higher. He also debated me about the protection plan add on, which I said I may add later on. After that battle he says hey I added hotspot on for $10 at this point I’m mad because do you think I’m a dummy. I never said add hotspot. I actually told him I don’t want anything added because I’m on a tight budget. So I tell him I have to go if we can’t finalize it now, he rushes to finalize it telling me to stay. He then says I need to do a down payment of $27 and that comes out of the full price of the device lowering my monthly cost a bit. (Seemed fishy). After some more back and forth I just ended chat after he begs me to stay because the email was time sensitive.

There was a lot more in the beginning I should’ve ended way earlier because he wasn’t really answering things directly. I hate all the stupid sale tactics. I’m very good at math so there’s no way you can just add on shit and think I’m not gonna notice. I even told him I ordered a phone on Sunday, which means I’ve been thru the whole process, I just ordered the wrong phone on accident and had to cancel. Moral of the story I don’t think live chat is helpful for placing an order. I rather do it myself.

I’m looking for two cases, one that’s thinner but still protective and then a normal size case that’s more protective.

The stores closest to me aren’t popping up for pickup does that mean they’re out of stock or do I have to search that particular store?

I’m a new customer, choosing between simplicity plan or unlimited plus plan for the iPhone 17 pro.

Also does anyone know if Verizon does trade ins if you have a battery health of 74. On the website it doesn’t allow it.

She told me that unlimited plus costs $83 a month for an iPhone 17 pro and unlimited welcome plan costs $91 a month. How is the higher plan cheaper, it seems like they would be getting more money somewhere down the line and I want the unlimited welcome plan. I don’t need all the extra stuff on higher plans.

I’ve tried on Apple Music and Amazon Music. If I say next song or skip song it won’t skip it tells me you can control Bluetooth. On your device. I’ve always been able to skip songs through voice control before maybe two weeks ago. Does anyone know why this is happening? My echo dot is also only a few months old.

Is it better to open an account through chat? I hear over the phone it’s a lot of waiting.

I’m going to make a new account although I’m suspended how can I not get flagged by the system.

I want something thinner not bulky but still protective of the phone and cameras especially.