Officially Deleted My 10 Year Old Account
Completely unacceptable for StockX to be accepting items that look like this and tell ME I’m the one that’s wrong and that they allow “lightly used listings” to pass their authentication measures… how this is even a listing blows my mind. What also blows my mind is the fact they started allowing used listings at all on their platform. My last 2 purchases were both refunded in their entirety (completely new items summing over $400) due to one failing authentication and one actually passing authentication only to arrive and turn out to be completely fake. I honestly cannot believe the lack of customer care as a whole that I’ve personally been receiving from a decade old account with these guys. In my opinion - this type of negligence is completely unacceptable and completely warrants their lack of business…
These guys used to be known for 100% authentic listings - selling only NEW items no matter what. They’ve totally shot themselves in the foot with this new “business strategy” and are absolutely going to suffer from it long term. Seriously - who lists completely battered blue tints with unoriginal (likely fake Prada) insoles? The bottoms aren’t even existent either AND doesn’t come with a box… yet it’s listed on StockX for $200. Absolutely insane…
Not to mention I was in their customer service channel for well over an hour with maybe 4-5 responses from the individual with absolutely 0 help. Telling me what their policies are and just copy/pasting their prompted responses… their lack of care was surmounting over this listing itself. I even reported this listing and yet it still remains..
Oh well, thats just my rant and 2 cents lol. I just wanted to layout my most recent experience with StockX because holy cow their entire platform has degraded as of late and it couldn’t be any more obvious now. Shoutout to Jorge tho - you were the only real help that got me my money back in full on both occasions so thank you for that (only took a week to get him on the other line) but oh well… thus the account deletion.
Besides - my personal sneaker/apparel collection is at its best it’s ever been and don’t plan on adding anything new until time sees fit.
I don’t think I’ve ever written this much on a Reddit post either so, hopefully this helps someone else out in the future, idek..
Edit: comments seem to want to compare StockX to eBay for some reason - as far as I’m aware eBay has never offered any type of authentication service that I know of.. unless I’m wrong. StockX had a reason for selling only NEW listings, not used. With their authentication process as part of their service for the customer.. not sure why some are ignoring this part but I’ll just spell it out here.. if you want to gamble with your money on eBay good for you.. StockX was supposed to be a place to buy confidently. Ultimately - to allow such a fake listing on their platform with unoriginal insoles and disintegrating soles for $200 (dam near retail) with no box is completely unacceptable - especially after informing me that they only allow “lightly used listings” on their used market. I have no idea in what realm this listing qualifies as “lightly used” lmao. Side note: StockX permanently suspended/banned my account (somehow after deletion) from bidding and selling again for raising this matter to them.. if this is how they treat their 10 year old loyal customers it’s no wonder they’re a failing business.
That’s just my picked bone.
Update: StockX unsuspended my account for obvious reasons…