Friend had a new hot water heater installed 4 years ago, from a licensed plumber, should the repair be free? Tank is not leaking but no hot water. (Electric, normal looking heater outside the house)
Friend had a new hot water heater installed 4 years ago, from a licensed plumber, should the repair be free? Tank is not leaking but no hot water. (Electric, normal looking heater outside the house)
So far they can't find their warranty paperwork yet.
When they call the plumber (same one who installed it 4 years ago), what should they say?
Is it customary to expect that it should be free due to some kind of warrantee by the plumber themselves or by the manufacturer? The unit is not leaking.
What normally happens in these situations? They paid around $2000.