




“Set up machine” loop
Hi I’m new and I’m struggling.
I have an Explore 5. I took it out and set it up, did the test cut, all good and dandy.
Then I decided to just throw a shape on the canvas to play with it some more. I clicked make, did the settings, then hit continue. Then it says “Explore 5 Connected!” Then it takes me back through the setup. I tried again, and it did the same thing.
I called customer service and we tried a bunch of things. The last idea was to update my computer (MacOS) but we ended the call because that was going to take awhile. It worked fine on my phone, so it seems like it’s the design space app on my computer not connecting properly.
Has anyone else had this problem? I’ve attached pictures if that helps.
I’m also not sure why it’s showing as two different machines for when I tried with Bluetooth versus USB. Idk if those machine numbers are sensitive so I blocked them out just in case.