u/MidnightActive954

It was right before closing time. I’m taking out the trash, doing the closing duties. A customer decides to ‘ask me a question’, then complain why the prices online are $4.50/gal instead of $4.59/gal. I said to him that someone has to manually update it, but there’s another possibility that he’s got another location confused (there are 2 locations on the same road, different intersections). After about a minute or two of explaining, he wanted to pay cash for his gasoline. Cool, I go in and he puts his number in. I said he has 10 cents off per gallon. He then complains more because he has “a lot of fuel points”, and wants to redeem $1.00 off per gallon. I restart the transaction in case he put the wrong phone number in (it happens). Nope, he yas the correct one. I tell him to show me the points on the app, since the phone number may not be linked to the app. Turns out it was, and it shows he has 148 points. I had to tell him that every $100 spent earns him 10 cents off per gallon (1 point every 1 dollar spent). He then shows me a “$1.00 off on your next purchase” reward, and claimed it was a $1.00 off per gallon reward, then claimed it can be used at the fuel station. I had to tell him that he is showing me a “$1.00 off your next purchase”, but he didn’t see that part, and he refused to see it. I also said the previously mentioned reward cannot be used to buy gasoline, and that every $100 spent earns you 10 cents off per gallon, and a $1.00 off per gallon reward requires spending $1,000. He wanted me to figure out a way to redeem it. I told him what I said again. Finally, after 10 minutes, he paid, pumped gas, and left.

I had 2 customers complain about cigarette labels. Three days ago, One of them asked for a pack of the orange American Spirit. I pull it out and give it to him after we finish the transaction. He looked at the label and complained that I gave him the wrong one. Keep in mind: American Spirit boxes are the color it says on the box. It was orange as clear as day. He didn’t recognize the label on it, which was a new label. He read the box and said “Orange”, which was located on the top. Did that give him the answer? No! He still complained. I had to explain to the customer that businesses have every right to decide what their label is. The customer then left.

Today, another one complained over the Hump Day label on the Camel Cigarettes. He asked for 4 packs of Camel Crush Menthol. Okay, I give them ti him after the transaction. He complained over the hump day label, and claimed I didn’t give him the menthol. He showed me the original camel crush menthol label, and then back of the hump day label, which didn’t specify menthol (they did not specify menthol on the back, even for menthol). What’s even more funnier is that the front of the box showed “CAMEL CRUSH MENTHOL”, but he somehow didn’t see that when showing me the back of the box. I told the customer to turn the box around. He read it and then realized I gave him the right ones.

Also, a little extra: I had one ask me if Body Armor’s water tasted different when they switched the black cap to a red cap. He asked “Does it taste different with the different caps?” Dude, it’s fucking water. Water does not have a taste to it.

*Bathrooms (we don’t have a bathroom, the kiosk is way too small).

*Video game headsets (the fuck kind of gas station sells that?).

*Caffeine Pouches (Circle K sells them. We’re not obligated to sell them as well).

*Alcohol (we don’t have the license to sell alcohol. 2 people asked this question).

*Alani Energy Drinks (I had a woman tell me she bought them from my gas station before. We never sold them).

*Hawaiian Rolls (We don’t and never will sell them.)

*3lb bags of ice (We only carry 2 sizes: 7lb and 16lb).

*20lb bags of ice (Again, we only carry 2 sizes: 7lb and 16lb).

*Blocks of ice (The ice is crushed).

Basically all that I was personally asked, but my coworkers may have had more stuff we don’t carry.

I work at a gas station where you buy everything outside while the employee is in the kiosk. This context is important for what happened today.

1. We ran low on basically everything (except gasoline), even during restocks.
2. I had someone ask my manager before I went on break “Can I use your phone number to get discounts?” and the manager asked me if we are allowed to use out phone numbers during customer transactions. Most retail places will fire you for doing this.
3. Management finally fixed one of the many things wrong with the fuel center: replacing a tray for one snack tray. We finally got a new one after 2 months.
4. The handle to enter the kiosk SOMEHOW broke. I’m locked out. 15 minutes before close as well. I can’t fully close the fuel center

(such as counting money and lottery count, but i can close and lock the coolers)

1. . I guess the fuel center will have to be closed for the time being.

Edit: added stuff

I had this one customer come to my station twice and pay for over $15 worth of gas with change. I had ti count them all up myself. If that customer tries to do this again, I’m going to ask him to roll the coins, and will be getting my manager.

Note: the coins aren’t just quarters. They are quarters, dimes, nickels, and pennies.

The first time was mostly quarters, while the second time (today) was mostly dimes and pennies.

Customers at my gas station go wild when it comes to tobacco. Usually it’s 2 packs of cigarettes every now and then, but it’s every day they come back for more. It could be multiple times a day they come for more health problems. I have regulars buying 4 or maybe even 6 tobacco products at once, then demanding more the next day. How the fuck do you go through that much in a day? I’m not a smoker or a tobacco user (and will not ever use tobacco products), so idk wtf they do

I saw a customer at my gas station stay at the pump for about 2 minutes when the delivery guy came. The delivery guy had to get out and explain the situation, despite honking and doing anything he could to get the guy to move. The customer thankfully moved.

Note: I work at a gas station where you but everything outside while the employee is inside a small kiosk. I talk to the customer via radio.

I’ve had 3 customers blast their music from their cars in my 1 year of working a gas station. The first two of them had their shit full volume, the other had it almost all of the way up.

All 3 of them were mad that I told them I couldn’t hear them over their music, and that they need to turn it down.

FOR FUCK SAKE, HOW HARD IS IT TO TURN OFF MUSIC? I DONT CARE IF YOUR FAVORITE SOMG IS PLAYING

Before we start, I’m 20 years old. I dislocated my left kneecap 1 week ago on a cruise. I’m fine and I’m wearing a brace.

Thankfully, my manager, as well as other managers, do care about me. They told me I can’t be walking all the time, though. So given that there are no chairs in the gas station I work at, I have to either bear my weight on the kiosk or sit somewhere. I’ve told some of my favorite regulars what had happened, and they felt sorry.

The way I walk is not normal. I have to bear weight on my right leg. I already know people will complain to the managers about me sitting down, me not doing anything outside (I’m literally injured and some of the tasks require standing without support, as well as kneeling down), and why I’m walking slow. I’ll tell them plainly that I’m injured. If they do not give a shit, then I’ll be mad as fuck.

I had a customer come to my gas station to ask where the nearest firework show is. I told him I don’t know where a fireworks show is. He asked if I knew any. I told the customer I don’t know any location of firework shows. The customer got really upset and left.

Here’s some things to consider:

1. I’m literally working. Just because I work at a gas station doesn’t mean I’m magically Google.
2. I just got back from vacation.
3. Google is free and doesn’t judge anyone.

The best part? The customer only came to the gas station to ask that question. can’t do it with these customers anymore.

I work at a gas station. We have two freezers for bags of ice: one for the 7lb bags and one for the 16lb bags. Both freezers have two sides. One of them was out of order, so we had to move the 7lb bags to the left side of the 16lb bag cooler. One customer bought a bag and told me to unlock the freeEr that is out of order. I explicitly told the customer that the freezer is out of order and to go to the other freezer. The customer said there’s not another freezer. The funniest part? The freezers are 2 steps away from each other. There’s no way he didn’t see the other one when walking to the freezers.

Do we not know how to do math anymore? Customers ask this question like figuring out a 9lb bag difference is like trying to discover aliens. Fucking shit, it’s basic math.

I have to deal with absolute idiots that ask where the restroom is in a small volume of space. For context: I work at a gas station where you buy everything outside, while the employee is inside a small kiosk. The kiosk can fit no more than 3 people. There are only two other doors besides the entrance, one being the maintenance closet and the fire riser room. We don’t have a restroom, since we don’t have space. Despite this, people ask where our restrooms are. I reply every single time: “We don’t have restrooms.” I only had one customer say they had to go. We are ran by a retailer store that has a restroom, so I directed him there, as I do with the other customers that ask. I’m surprised they don’t ask for a key for our doors (in the event that they think our maintenance closet is the restroom). They probably don’t even know the entrance door or the other doors exist.

Edit: forgot to add, I had to walk a customer inside the store to the restrooms.

This is probably the dumbest question I had with a customer at my current job. My dumbest from my 2 retail jobs is “Does 4 for $5 mean $20 each?”

I work at a gas station. I asked a customer how much they want to put as prepay on the pump, since their card wasn’t working on the pump. The customer asked me what that means. I repeated myself again and they understood the question.

God damn, are we thinking out of our asses? Are y’all java programs without a main file? The fuck are we doing asking this? Anyways, stay tuned for the next shitshow at my gas station.

Edit: grammar

There’s people that do not report the spill to the attendant, there’s people that start their cars right under a spill, there’s people that try to clean up the spill themselves with water or the windshield wiper fluid, and there’s people that’ll pull the pump out of their car when the pumping gasoline catches on fire.

Remember: in the event of a gasoline fire, do not put it out yourselves. Water doesn’t work, it’ll boil into steam, expand outwards 1700x its volume, and shoot flames everywhere.

Reminder 2: These customers are the same people that try to deep-fry a frozen turkey. The fire department has done countless videos on these topics every year, but people do not listen.

I unfortunately had to work a shift at the gas station where we ran out of premium gasoline. I had people ask me if the gas station across the street had premium gasoline. The answer: I literally do not know, but they do most likely. Customers don’t understand the concept of separate fuel tank systems.

I work at a gas station. I’m doing my usual cleaning, this time I was in the back. A customer complained to one of the managers inside the store (we are ran by a retail store) that I was sitting on my phone and being a lazy ass. The truth is: I’m literally cleaning the areas nobody has bothered to clean, such as the mini fridge and the railings.

These people are the same people that complain when I’m outside cleaning stains on the concrete. Yes, the area has to be coned off. Yes, there will be a huge puddle of water and cleaning solution. Yes, we are told to keep the puddle in one place and allow the puddle to evaporate. Yes, this takes weeks to fully clean. I’m a busy person.

I’m not at the kiosk 24/7. This is the third time I had to post this situation iirc. I have shit to do, so wait your turn to be served. Thank you.

I work at a gas station. I’m outside cleaning concrete because god knows how dirty it is (nobody else cleans it iirc). I have to cone off the entrances to the area I’m cleaning. People either drive around the cones (which I will tell them that I’m cleaning and to move the car), or just complain. Complaining about me doing my job.