Cancelled my first batch today
Tell me why it was nowhere near as easy to do as yall make it seem?
It was a two-shop, and the only item A wanted was not in stock, so he asked to cancel. I refund the item then tap the Cancel Order button on the completion screen and it gives me the option to Message Customer, or Go Back. I already texted him, but I had no choice but to tap that one. From that screen I’m able to select Get Help. Nothing else. This opened the general help screen - not any particular area of it, just all the help articles. I poke around and try to figure out how to cancel it.
By this time the clock is nearly run out and I only have like half of the second order shopped. I try messaging support and I the messaging screen takes over the entire app and I can’t continue with the batch (I eventually rebooted the app to get back to it but it wasted even more time and patience). So I decide I’m gonna cancel the whole batch, cuz yall make that seem like 3 button presses. Nope! Pressed all the buttons and still was required to call support. I told her it’s cuz the app was glitching (half true, reception was dropping frequently).
So, batch cancelled successfully, but what the fuck? Why so hard??
Anyway customer B’s order popped back up as I was leaving the parking lot with the 6 pack of cider I decided to get because FUCK the orders I’ve been getting today. I’m done.
It was $10 for a 15 mile 30 minute drive.
Glad I cancelled the whole fucking thing.