Insurance says labs denied due to missing diagnosis, but provider says they were ordered for a medical reason. Has anyone dealt with this?
Sorry for the long message ahead-
Hi everyone,
I'm trying to understand whether this is an insurance issue or a provider billing issue. Though I think this was provider billing issue
I had my annual preventive well-woman visit. During the visit, I also discussed a yeast infection with my doctor.
Afterward, the doctor ordered several blood tests:
- CPT 80050 (General Health Panel)
- CPT 83036 (Hemoglobin A1c)
- CPT 84439 (Free T4)
Blue Cross denied these tests with the explanation that the claim "did not indicate the service was provided for treatment of an illness or injury" and said that if the tests were related to an actual medical diagnosis, the provider should resubmit the claim with the diagnosis.
I called my insurance, and they told me that if the provider submits the appropriate diagnosis code, the labs would be processed under my office visit benefits instead of being denied.
Here's where I'm confused:
- The clinical office told me these labs were ordered for non-preventive/diagnostic reasons.
- The billing department told me they were processed as part of my annual preventive visit.
Those two explanations seem to contradict each other.
This is so frustating considering this was my first experience in US.