

Sofa misalignment
Hi,
I have had this sofa delivered on Monday from DFS. It’s a 3 seater recliner and the middle is showing noticeable misalignment. Someone from DFS has come over and told me this cannot be fixed as these pieces are modular which makes sense. I have spoken to DFS and the branch manager is telling me that they cannot do a refund or a replacement because this is hand crafted. What can I do here? Please let me know as I feel like I am being gaslit but the branch manager telling me that this will soften over time with use. I have attached 2 photos one with the entire sofa and the other more closely showing the misalignment.
Thank you.