u/Mookiev2

I signed up with Sky after moving house. Following this they gave me an activation date, but the hub never came. They reported that they were sending it out three times, none of them actually left the warehouse due to glitches in their system (they told me this over the phone).

During this time, one of them also sent out an engineer who they said would bring the hub, I stated I had been told by previous agents this wouldn't be possible but they did it anyway. I got an open reach engineer who doesn't carry hubs.

After speaking to various people that couldn't fix the issue I switched providers. I spoke to Sky before and after doing this, I was advised I wouldn't be charged as they didn't actually provide the service. I also left within the cooling off period so I shouldn't be getting any cancellation fees but now I'm not so confident.

Well since then I've been charged AND they've sent me a letter stating I will be charged for a hub that's gone missing or been stolen in the post!

I put in a complaint and they advised me they're sorry I didn't get my hub and they're crediting my account £11.50. well that's no good to me if they're going to still charge me however much for a hub and a bill for a service I never actually received but every time I speak to them, they never seem to actually rectify anything.

I was hoping by putting in a complaint someone would look at the issues properly and get it sorted. But apparently not and now I don't know what to do. I can't go to the ombudsman (as far as I'm aware) for another month and a half, I don't really want to be chased for further payment until then.

Has anyone actually managed to get things sorted with sky after an issue before?

I got the fridge/freezer with the smart screen. From what I understood you could access the messages screen from the app but I can't seem to figure it out? There's also a "big screen login" option that goes to my camera and I can't work out what it wants me to take a photo of 😅

I'd be grateful if anyone knew what to do.

We've recently signed up for sky broadband which was recently activated on 11th. My hub has reportedly been sent out twice already and hasn't come apparently due to technical issues on both occasions with the system.

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I was the told an engineer would arrive yesterday with a hub. The engineer did come but they were openreach so obviously didn't have the hub and wasn't even needed (I did tell the previous customer service agent this since my internet was already reportedly active when the engineer was booked but whatever).

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So now they're sending out another hub. If this one doesn't get through the system too, I don't know where I stand because it's just a repetitive process that isn't working? I really don't want to cancel and go with another provider cause it'll just be starting the whole process again. I was wondering if anyone had experienced this and what happened to fix it?

Put an offer in back in November which got accepted. The seller stated they were putting a new roof on the house which has been done. We're meant to be completing on the 5th of May and now my solicitor is stating they won't be preparing my file for completion until they get some certificate for the roof which they never mentioned before.

I'm assuming it's a necessity? But I feel like whenever I email my solicitor a question at the moment I don't get a straight answer. E.g. asking for details for when I need to send the deposit, they continue to just not give me them and talk about something else. When asking for updates regarding things, they say they haven't got an update. Then I'll email them to let them know the update I got from the EA and they'll reply to that email giving me the same update as if it's coming from them and not acknowledging that the EA told me. They're just really confusing me and I'm starting to get quite frustrated with them.