My phone says I'm roaming internationally even though I'm in the US
My phone service completely disconnected about an hour and a half ago, and said I left the home network and that I needed to turn on my international roaming. I cannot send texts, calls, or use data unless my international roaming is turned on.
My concern is that I called customer service, he did some basic troubleshooting steps, had me reset my network settings then restart the phone, and told me to call back if it wasn't fixed. He checked around for a long time and said that I was connected to a network and there shouldnt have been any issues. That didn't work, so I called back. The next guy said he was kicking me off the tower so I could connect to a different tower, and said to call back if that didn't work. That didn't work. When I called back, the new guy instantly said that there is an outage and to wait 2-3 days before calling back.
I'm just suspicious that the first 2 guys didn't see there was an outage? Like I'm wondering if he just said that to get me off the phone. He said there's no public outage map I can look at.
The problem is that while my service is working ok, the data is still extremely slow, and I use my GPS all day for work, so I'm worried that Google maps isn't going to work with the network being so slow. I just want to make sure it's actually a network issue and not an issue with my phone, I don't want to wait 3 days without service just to find out I need a new phone or something.