u/Mr_R9t

I'm running into a frustrating issue with a returned order on Flipkart and could use some advice.

My relative ordered two dresses via Cash on Delivery (COD), but the wrong items were delivered. We initiated a return, and for the refund option, "back to source" was selected.

However, here is the problem:

We paid completely in cash upon delivery.
I haven't added any card or bank details on the Flipkart app.
The app now states that the refund has been "successfully processed" and should reflect in the bank account linked to the UPI app used during delivery—even though we didn't use UPI or any card for this order, we paid cash.
The gift card balance is zero.
Customer support is impossible to reach; calls won't connect, and trying to use the "Contact Us" button in the app just loops me right back to the Help Center.

They provided a reference number, but since no bank details were ever entered and no digital payment was made by us at delivery, I have no idea where this money is supposed to have gone.

Has anyone experienced this before? How do I actually track down this refund or get through to a real person at Flipkart to fix this?

Flipkart says COD return refund was successfully processed via "back to source," but I paid cash and haven't added any card details! Where is my money?

is the invoice number sufficient for the MG Road woodland store staff to pull up my record, print a duplicate bill if necessary, and process my warranty claim?

is the invoice number sufficient for the woodland store staff to pull up my record, print a duplicate bill if necessary, and process my warranty claim?