Your absolutely right, no order is ordinary.
Just want to get this off my chest, as not only being a customer but also a shopper as well.
My rant as a shopper: “No order is Ordinary”
Declining Base Pay, delayed or missing tips, no show of tip amounts.
Unclear rating feedback, late delivery policies, strict rating.
New shopper priority and over saturation of hires. Major decreases in milestone rewards as well as tier rewards and completion requirements. Pairing of PMs with non-tippers or undesirable orders. Scheduling of particular orders (multiple drop off windows)
Unresponsive customers, excessive or lack of communication, gate codes, expectations (unload groceries in customers home)
Heavy (mule) orders, uncompensated mileage, wear and tear on vehicle, weather factors (IE 115 degrees outside, rain/flash flood, etc)
Unannounced updates on Shipt application causing loss of orders or cannot complete (no testing), forgiveness rating depending auto denied, lack of consistent quality support.
It’s been a few months since I have picked up an order. I lost top tier status as I missed it by two orders (were promo orders but didn’t appear as promo until after). I received a tip almost 1 1/2 months after the fact, and had to wait a couple weeks for auto forgiveness due to Shipt’s issues with their app not working. I’m not trying to deter anyone from shopping or customers from ordering, I just need to release this again to both shoppers and customers that say this is an easy “job” to do. You may be surprised how much is involved with multiple orders and obligations/ expectations and thrust upon us.
My rant as a customer:
My order is setting for a couple hours not getting picked up and yet I tip 20% + miles. I have dealt with smoke smelling groceries, rotten produce, non communicating shoppers. I had incredible PMs (3 of them) and they are not getting my order - just new people.
I can’t rant anymore as I just simply stopped ordering and just now go get my own groceries.
Look Shipt! You lost a quality shopper and a customer at the same time! How many more will it take before something in this so called system will break?
Rant over. Best wishes to Shoppers and Customers who actually use the system as it was intended!