Held hostage by E*Trade Max Rate Checking
I have an old E*Trade account that I hadn’t used in years. This morning I transferred 2k into it. Then I logged on and realized the account is ‘locked for security’ because two years ago my dad sent me a check and it got reversed, I can’t recall the details. But it got completely resolved quickly back then.
They are refusing to unlock my account unless I supply them with my dad’s bank statements which I do not have access to. He suffers from Parkinson’s and I really don’t want to try to involve him.
I can’t do anything to access the 2k. I can’t spend it and I can’t transfer it back. After 90 min on the phone with E*Trade and finally a manager he promised me effusively all I had to do was call Chase and ask them to reclaim it.
I’d doubted that. And I was right.
Called back E*Trade and was told they’d have to open a ‘system request’ to see if they can ‘get an exception’ maybe in a week.
I told them to please just close all of my accounts and mail me a check. They refused.
I have no clue what to do about this. It’s definitely not getting fixed after speaking with 2 staff and 2 managers for hours.
Do I I file a CFPB report? Complain to my state?