Filming Pack Up?
Are other sellers regularly filming video of themselves packing up gear? Is this something I should've been doing and didn't know it? I had been taking photos as I packed things up, but not video, and when I needed to use the Safe Shipping policy I'd purchased, the AI help assistant said I needed video documentation.
Some context: I recently shipped a guitar to a customer, and the customer sent me photos saying the package had been damaged during shipping. I thought it was no problem because I'd bought Safe Shipping, but I couldn't place the claim because the robot wanted video of the pack up. I feel foolish for several reasons. 1st, I apparently didn't read the terms clearly and needed video. 2nd, I shouldn't have accepted this buyer's offer in the first place because they were waving a BUNCH of red flags about being a potential problem that I ignored. Now the buyer is claiming the guitar was damaged, when I can clearly tell in the photos that it was not damaged at all, even though the box looks like it took a hit. It was an As-Is, no returns purchase on an old, clearly described entry-level Squier that they waited to gripe about. They made a number of other (IMO BS) claims about the guitar that WOULD mean it was not "As-Is" if they were true, and I feel Reverb is likely to give them preference as a buyer, so I didn't want the hassle of fighting about it. Also, I don't want the bad review, so I bent over backwards to keep this customer happy, but they will probably give me a bad rating regardless. I am kicking myself for not taking this video when I feel like I shouldn't have to pay anything or accept a return. I feel like a jackass because I am doing all this for a $200 guitar.
I have learned two things from this episode: I guess I am going to have to buy a filming setup to record myself packing items, and I will not be accepting anymore offers from people asking a million questions that clearly indicate they think a 10-year-old Squier should come out of the box playing like a Custom Shop.