u/Never_Get_It_Right

▲ 4 r/Adobe

Adobe should be ashamed to partner with Goodstack

Please go back to just working with TechSoup. Goodstack seems to operate with an extreme amount of negligence to possibly full on malice towards the non-profit space. I work with quite a few non-profits helping with their technology and Adobe generously offers 10 licenses for $15/year to Acrobat Pro.

One non-profit I work with was completely denied the opportunity due to the classification that Goodstack applied to them essentially classifying them as a medical provider although it couldn't be further from that. After back and forth wit support they finally agreed that the classification was not correct and changed the classification to a Community Welfare. They then proceeded to still deny the request for the Adobe licenses although they could not specify any of the terms that we did not meet.

Another non-profit that I work with that operates in the same space is already approved, but apparently all of our 10 licenses have been used. We know of 3 users that have active licenses but unfortunately they are just adhoc accounts on Adobe's side so there is no team management or anything. I reached out to Goodstack regarding this as I am listed as an Admin on the actual Goodstack account and they absolutely refuse to reveal anything about the users that have claimed the offer on behalf of our organization.

Goodstack is so bad that there is a dedicated megathread in r/nonprofit because of how terrible and unhelpful they actually are. You can do better Adobe. We appreciate the extremely discounted licenses but when they are impossible to actually make use of it negates the kind gesture.

reddit.com
u/Never_Get_It_Right — 1 day ago

How to actually get support?

My organization has a Non-Profit account and we are unable to use the Xcode integration with our premium seats and many other users are experiencing this too: https://github.com/anthropics/claude-code/issues/57923 This issue has been open for some time without acknowledgement.

I've tried using Fin and even though the documentation here https://support.claude.com/en/articles/9015913-how-to-get-support says that "If your issue requires additional investigation or input from our Product Support team, Fin will pass your inquiry along and someone will respond via email." Meanwhile Fin absolutely insists that isn't something it does and if I just make sure I have a premium seat it will work. 🤦‍♂️

reddit.com
u/Never_Get_It_Right — 1 day ago
▲ 2.0k r/Dell

New Dell XPS Palm Rest is made of glass

The Dell technician showed up today to replace the keyboard in my brand new 2 week old $3k XPS and during the process he broke my palm rest which I have now discovered is a glass like surface.

Why would you put glass here? When they say they are constructed out of machined aluminum and Gorilla glass I would like to think the only logical place for glass would be the screen, but no some genius actually thought this was a good idea!

Update:

Dell and their "ProSupport and Next Business Day Onsite Service" that we paid extra for on this device are not living up to their terms either. According to Social Media Support:

>"The palm rest required for the repairs is currently not in stock; however, our parts team is working on this to source the part to have the service completed at the earliest. Rest assured, you will soon have a fully operational system."

No one can tell me what "soon" actually is. I'm also getting the run around now about returning or exchanging even though I am well within my initial 30 days.

Update 2:

Dell approved the full replacement with an advanced shipment, but the replacement unit looks like it won't arrive for another 8 days.

u/Never_Get_It_Right — 3 days ago
▲ 4 r/Dell

New XPS 14 - Keyboard Issues Already

I just got a new XPS 14 for work delivered on April 29th and my "N" key is already difficult to press. I've had many XPS over the years and never any trouble like this.

We also ordered a few Dell Pro 14 and Dell Pro 14 Plus (Stupidest naming ever) and they just feel terribly cheap with terrible base flex (the build feel on the XPS is outstanding).

We are now looking to refresh about 40 laptops and move our field staff to 2-in-1s (already have a quote to pull the trigger on) and I am honestly wanting to look at other vendors because I can't even type on a brand new $3k laptop. Opening a support ticket with Dell now, but it is really frustrating after just getting this one all set back up like I like it.

reddit.com
u/Never_Get_It_Right — 7 days ago
▲ 188 r/sysadmin

Woke up to my inbox with tons of alerts for active Cerdigent malware. Some other subs have numerous reports as well.

Messages: Defender detected and quarantined 'Trojan:Win32/Cerdigent.A!dha' Malware Threat name: Trojan:Win32/Cerdigent.A!dha Remediation action: quarantine Remediation action result: Success Remediation time: May 3, 2026 6:01:56 AM

Luckily I have no one that is doing any important work today so I'm going to treat it as a false positive for now and check back in later for the consensus.

reddit.com
u/Never_Get_It_Right — 19 days ago