Why is giving actual feedback to browsers like Brave and Firefox such a miserable experience
Is it just me, or has sending basic feedback/bug reports to browsers like Brave or Firefox become unnecessarily frustrating?
I've used browsers like Opera or Yandex, and whenever you run into an annoying UX flaw or want to suggest a feature, there’s a direct feedback/report option built right into the browser or a clear form on their site. You submit it, you get an automated email with a ticket ID confirming they received it, and an actual staff member eventually replies or routes it to the dev team. Even if support responds with a generic, canned answer, at least you know your message reached a real human and entered the pipeline—which is still miles better than receiving total radio silence.
Meanwhile, with Brave and Firefox, their primary push is to dump you onto a public community forum (Reddit-style). You're forced to create yet another account, jump through categories, and post your issue. Then what happens? Your post sits there with 30 views, zero replies, and gets buried under hundreds of other threads within two days.
It honestly feels like shouting into a void or throwing feedback straight into the recycling bin. Why do users have to turn into forum posters just to submit a feedback?
Does anyone else feel completely turned off by this community-forum-first approach for basic feedback?