Paid £149 for my Samsung laptop repair, got a bill for £1355 on the SAME job a week later. What the hell?
so back in july my galaxy book4 ultra started acting up. connected it to my home theater system (ultimea d70) to watch something, and when i tried switching audio back to the laptop speakers afterwards, they just never came back. no sound at all from the internal speakers ever again.
tried everything before giving up, reinstalled the audio drivers, rebooted a bunch of times, even did a full fresh windows install from the cloud. nothing fixed it. weirdly though, sound worked completely fine over bluetooth earphones or anything else, it was just the internal speakers that were dead.
didnt even notice the front camera was broken until like a month later when i had a job interview and went to test my camera beforehand, completely dead, not detected at all.
sent it off to a samsung authorised repair centre (TMT First) since it was out of warranty anyway. paid a £30 inspection fee upfront just to get it looked at.
got a quote for £149 after inspection. asked them to break it down cause i wanted to know what was actually wrong before paying, and they told me it needed a new speaker assembly, flex connectors and sub board. fair enough, paid it on 29th july.
got an email on the 6th aug saying parts were ordered and repair was going ahead, all good so far right
then TODAY, 7th aug, i randomly get ANOTHER quote email. same job id, same service order number. except this time it says £1355 and the memo just says "requires mainboard"
like??? nobody mentioned a mainboard issue this whole time. i already paid for and got confirmation on a completely different repair a week ago and now theyre trying to charge me 9x more for something that was never brought up before
emailed them asking wtf is going on, waiting to hear back but wanted to see if anyone else has had something similar happen with a repair centre. is this some kind of bait and switch or an honest mistake, and has anyone dealt with this before / know what my rights are here