Customer upset that she cant manage her booking on the app --shes looking at screenshot of the app in her camera roll. You cant click on a screenshot of the website, ma'am.
It doesnt get any more ridiculous than this. Well I'm sure it does but this is pretty ridiculous. So a woman calls in with the usual ~*deep sign*~ "oh i HOPE you can help" line. Sure ill try...proceeds to moan about how the website is unresponsive and nothing she clicks works. Nothings ever their fault right. I immediately ask if shes using the app or the computer to narrow down the navigation steps and she says "what difference does it make" which was already a red flag. Well lol...since the mobile front and the desktop version are completely different I need to be able to direct you accordingly so I switch gears--"whats happening when you attempt to navigate" she barks again "its not responding" so I ask her to scroll to the bottom of the page, this will tell me if its app or website and I ask her to read whats at the bottom of the page...well this moron tries to scroll to the bottom of the website on a screenshot of the app and goes "it keeps opening another photo"
Maam. You cant click a screenshot of the website you have to go to the website on your browser. Here let me help you ***transfers to technical support***
Jesus the fuck christ