Rock up
Ive worked for outback 15 years now and in my experience they’re consistently making decisions that make you think “yea they haven’t stepped foot in a store in x amount of years” managers won’t like this but I believe They should make their salaried managers handle the rock up. First and foremost absolutely no one is as excited about the rock up as the managers and in my store the rock up just wouldn’t happen without the managers constant nagging starting at 545 so you know they are available to handle the task. last night I had a full bar at 6 several tickets on service bar multiple new bar guests to greet, am I crazy or is it extremely hypocritical for corporate to say that we need to provide amazing service to every guest but in that moment I’m supposed to make those drink tickets wait several Minutes and make those new guest wait another 10 minutes to get greeted because I have to stop service to make sample drinks for every single person at the bar and lead a pep rally? There’s no reason why the manager who’s standing at service bar reminding me Over and over again to do the rock up can’t comeBehind the bar and do it so I can keep taking care of guests! Last night as I was passing out the samples some of the new guest tried putting an order in and I had to tell them I’ll be right with them in a minute and as I began the rock up 3 of them
Got up and left. Honestly can’t blame them their grown ass man of a bartender cares more about a pep rally then serving them