Ezra/Mondae Provider Review- $145/month & My Experience
I wanted to leave a review of my experience with Ezra (now Mondae) since I know a lot of people here are comparing providers.
I signed up because they advertise $145/month and told me that price would stay the same for life, which was a huge selling point for me. I was started at 1.5mg of tirzepatide with glycine and was told to increase every 2 weeks.
The first issue I ran into was the following month when my credit card blocked the payment. I went into the portal and manually charged my card. Ezra told me there was an issue with the pharmacy because the pharmacy was still showing the prescription as unpaid and wouldn’t fill it. They ended up switching me to another pharmacy that normally costs $10 more, but reassured me that I would still pay $145/month, which I appreciated.
Then I received my medication from the new pharmacy and realized I hadn’t been sent enough for the prescribed dosing. There was a little bit of back and forth with Ezra that was frustrating, but they eventually acknowledged that I was sent the wrong amount and sent me an entire additional vial at no extra cost.
Customer service can be a little slow. It can take a couple days to get a response and they don’t respond on weekends, so that’s definitely something to keep in mind if you have an issue that needs to be resolved quickly. But overall, I’ve been happy with how they’ve handled things. Even though I’ve had a couple issues, they’ve ultimately fixed them without charging me extra.
So far I’d definitely use Ezra again. The $145 pricing has been honored even after switching pharmacies, and I really appreciate that they made the medication issue right when it was their mistake. Just don’t expect super fast responses, especially on weekends.