u/NovelPepper8443

My son (18) just told us that college isn't for him..he's known this since June but didn't tell us.He's supposed to move in to the campus dorm this Sunday.

I'm sad that he didn't feel like he could have shared this with us sooner. He has a therapist and he actually met with her today and didn't share this information with her either.

We can still disenroll him. I'm trying to figure out what he wants to do and how to support him. I'm feeling a lot of things right now (Fear, anxiety, frustration, sadness).

Has anyone's teen decide to opt out of college at the last minute? How did you navigate through the situation?

I removed Xfinity cable since we're trying to cut back on expenses. An XFinity service rep downgraded our home security to Smart Home to show the cost difference. I told him that we didn't want changes made to our remaining services. Although he said that he reverted back to our regular home security....he didn't.

I tried to remotely set our house alarm a few days later and the Xfinity Home app wasn't accessible. I have made 3 separate calls to Xfinity to get this issue corrected and no one seems to know how to correct this issue. The AI chat feature wasn't an option as it couldn't address the problem.

I'm not working today and figured that I would have time and patience to get this resolved today. I placed a customer service call at 1:30 PST... it's now 4:45 PST. This is the 6th time that I have been transferred from customer service, to Home Security, to Home Security tech, back to a customer account representative.

There is some tech error with removing Smart Home, the system keeps wanting to send a tech out for a security install despite my telling them that we've had the system for 8 years. I have told each rep that I'm not interested in being upsold a product. I have asked each rep to review the call logs instead of asking me to relay every interaction that I've had with a rep.

I'm impressed (and not in a good way) that the bar for providing prompt customer service is this low. I'm frustrated that I'm stuck on a 3+ hour call because a rep changed something without my permission and didn't explain the potential fallout from altering my services to price check.

If I'm still on hold for another hour, I'm done. I'm researching stand alone home security companies while I wait.

I needed to rant.