Received faulty amp
Hi all! I am hoping to get some guidance on an issue for a recent purchase.
I bought a used Fender Princeton and I just received and plugged in the amp. Upon first inspection the volume, reverb, speed, and intensity pots are stripped of faulty in some way - they just spin without stopping and the 1-10 indicators do not line up with how the amp is functioning.
I have videos of the amp unboxing and me operating it, including the pot issues. I reached out to the seller almost immediately letting them know about the issue.
Is there anything else I should do? Should I initiate a refund request since the amp is clearly faulty (it was listed as Excellent on Reverb)?
Thank you for your assistance everyone!