SEK Medical Aesthetics / Skin Expert Kate
Has anyone else experienced repeated cancellations and refund issues with SEK Medical Aesthetics / Skin Expert Kate?
I purchased a treatment package. After that, my appointments were cancelled multiple times at the last minute because the “nurse was sick.” At first I tried to be understanding, but then I started seeing multiple Google reviews mentioning the exact same excuse.
The refund process became the biggest issue. I requested a refund for the unused sessions and kept being told the refund was “processing” yet third party said there’s no refund pending.
The refund became a nightmare involving failed refund attempts, disputes, screenshots of payment errors, and constant delays. I was repeatedly told it was a third party issue, but as a customer, it’s hard not to question things when the same complaints keep appearing publicly.
Another thing that concerned me was the consent form. The practitioner listed on the form was not the same person who actually performed the procedures.
After speaking with others and reading reviews, it honestly feels like there’s a pattern:
- package payments taken upfront
- first session completed
- repeated cancellations afterward
- refund delays and failed refund attempts
If anyone else has experienced something similar with this clinic. We are looking into filing formal complaints together and documenting experiences from multiple customers.