Third class service by Qatar Airways. Even Indigo is better
Items were stolen, baggage was damaged and the airport staff would not help to compensate for the damaged or stolen items.
I had two safety belts tied around my bags which were bought from Germany. And both of them were missing once I collected my bags in Mumbai. The baggage team said it may have been customs. NO, it cannot be customs because MY BAG WAS NEVER OPENED.
I then realized my wheel caps were missing. This was obviously mishandled baggage. They refused to file a PIR because the damage must be extensive. However, another passengers bag just had a scratch and he was provided compensation.
The illogical explanation they gave me was, it's just a wheel cap. You can use your bag. So if a bag gets scratched, this means you cannot use it?
My wife was insulted when she said, we are smart people and we know when our bags are damaged. The agent turned around and told us, I don't think you are smart. I started filming for proof of the arrogance and then they starting getting hostile. They called the security manager thinking I would delete the footage, but I did not. They said action will be taken against the agent and all that jazz
However, I have been following everyday with no luck. I also know that there will no be any response as these are just agencies handling the complaints on behalf of Qatar and not Qatar Airways themselves. I guess if this was in Doha, things probably would have been different and the situation would have been handled differently. I'm not sure.
Is there any email address anyone could share so I can send them a stinker directly to the Qatar office?