UPS Store packed my shipment, recipient received a Spectrum router instead of my laptops. Has anyone experienced a package mix-up like this?
I'm looking for advice from anyone who has dealt with a similar UPS situation.
I shipped a large package through a UPS Store in Missouri. I paid the UPS Store to professionally pack the shipment, so I did not pack or seal the outer box myself.
Inside the shipment were:
MSI gaming laptop
Acer Predator 18-inch gaming laptop
MSI replacement display
Laptop RAM
SSDs
Other laptop accessories
The recipient in California (a freight forwarder) received a small box containing only a Spectrum WiFi router. The router does not belong to me. They also recorded a video of opening the package, showing that it contained only the router.
The UPS Store packed my shipment after I left the store. Initially they didn't even give me a drop-off receipt—I had to go back and ask for it before they provided one.
UPS has opened an investigation. I have:
The UPS tracking number.
Purchase invoices.
Laptop serial numbers.
Photos of the router.
The recipient's unboxing video showing the wrong contents.
Spectrum has also started checking whether the router belongs to one of their warehouses or customers.
At this point I'm wondering if this was a package or shipping-label mix-up during packing rather than a package simply being lost.
Has anyone experienced something similar?
Was UPS able to locate the correct package?
How long did the investigation take?
If another customer received your package by mistake, did UPS successfully recover it?
Is there anything else I should be doing besides working with the UPS investigation and the UPS Store?
I'm trying to recover the shipment rather than immediately focus on a claim, so any advice or similar experiences would be greatly appreciated.