Outage on 8th Aug
Has anyone had an explanation for the outage on Sat 8th that caused problems for so many?
I was notified of a change for essential updates on Friday night, so 6 hours notice , saying that if I used my own router, I'd have to ask for the new settings. I'm still waiting for a reply to my mail.
The very minimum should have been an email apologising for the issue, and explaining how a VoIP update caused unexpected issues and how they will learn from it. Instead, just silence. The "new Support - faster, clearer, human." just results in being stuck in a queue with no position and hours later, you just give up.
If Hyperoptic knew settings would need updating, they need to give people more than 6 hours notice, and then provide the new settings promptly when asked. It's not good enough. It's sad to see how Hyperoptic have just given up with customer care.
