Keep getting 4 stars and it tanked my stats
I don't usually care alot about stats anymore but the 4 stars are setting me back. In the last week or so I got maybe like 4 of the 4 star rating and I keep thinking back on what I could've done wrong and I am on time and I'm 100% on time, I communicate about items and I try to bag them as well as I can. I went from a 4.9 to a 4.78 recently and I really am not sure. I am 100% on on time and reliability :/ none of the customers left me any feed back either. Also every order I delivered I got tips so I am not really sure why I keep getting the ratings poorly. Have anyone tried to ask for rating forgiveness? I tried last time but it says it doesn't impact my rating. My status on shipt went from excellent to fair now
EDIT: shipt have responded to me and my ratings are forgiven.