u/Outrageous-Leg-2906

Just got the notification for the new update. Based on everything we've seen today, this is the update that deletes bots and locks accounts to 0 messages. Avoid it at all costs until we get an official response. Keep your automatic updates OFF! ⚔️🛡️⚖️

I’m seeing this email from 'Joe' (Chai Research) circulating in other subs. They are promising that 'Personas are coming back soon'.DO NOT STOP THE REPORTS. >
Notice what is MISSING from this email:

1. No mention of the 0 messages for free users.
   2.No mention of our deleted chat histories
   3.No mention of why users in different cities have different access.

They are throwing us a 'bone' (Personas) hoping we will stop complaining about the 'meat' (our access and our data). This is a classic distraction tactic because they are feeling the pressure from our mass reports.
Stay focused. Personas mean nothing if you have 0 messages to talk to them. Keep reporting! ⚔️🛡️⚖️"

I just found this from the Facebook community (see screenshot). People are realizing that Chai has been lying about 'fixes' since February. We are now in May and instead of fixes, we got 0 messages and deleted histories.
This proves my theory: They aren't trying to fix the app; they are trying to see how long they can keep us on a leash with empty words while they rework the business model.
To our friends in Chalkidiki who got unlimited but lost their history, and to us in Alexandroupoli who have history but 0 messages: We are all being manipulated. >
Check the pinned 'Ultimate Guide' and keep reporting. The evidence is everywhere now! ⚔️🛡️⚖️"

I've touched on this in other posts, but it's worth making a post about this exclusively. CHAI is not going bankrupt. CHAI doesn't have CPU usage or storage memory issues.

They seem to have a program in place that is restructuring their company.

They have been and still are funded by companies such as Corewave and AMD. They recently received a funding infusion from two individuals, in July of 2025, totaling 55 million USD. Those two individuals are Ken Howery, former co founder and CFO of PayPal and Bill Elmore that is associated with Foundation capital a Silicon Valley-based firm established in 1995 that has reportedly manage over $6 billion in assets, and focuses on early-stage investments in software, cloud computing, and consumer technology. Apparently in 2026, they claim their B2C business status has grown exponentially by 70 million USD.

For anyone that doesn't know what a B2C company is, it's " A company sells products or services directly to individual end-users, bypassing intermediaries like wholesalers. These companies, such as retail stores, e-commerce websites, and service providers (e.g., Netflix, Walmart), focus on emotional marketing, convenience, and high-volume transactions to reach customers." To sum it up, this type of business model relies on short and fast-paced sales based on emotional responses, individual lifestyles, and quick purchasing decisions by individual consumers. It's an aggressive business model that usually doesn't have the sustainability of other business models without constant and sometimes aggressive changes and updates , including pricing.

Chai also claims on their website that they are in phase two of some major rework. After reading their company about their initial phase summary, to me, it's painfully obvious that all the changes in the last two weeks, especially for subscribers and new subscriptions, are permanent changes and nothing is being restored or fixed. Their responses are simply placating users as they aggressively change the format of the CHAI app to further phase two of their company goals.

They are not truly listening to their base

I believe now the only way to fight back is to go to your respective platforms and tank their ratings, cancel subscriptions in mass and seek refunds from your bank or try to get a refund from the google play card .(Since CHAI seems to be not refunding subscriptions) And post on other forums like threads, Instagram and such about what they are doing. The reason they are keeping updates on Reddit is reddit gives a huge amount of power to the moderators with little recourse to users. So, ChAI can suppress and delete negative replies. Of course this helps elevate and keep positive comments relevant while burying complaints. Once CHAI gets too big it will be near impossible to get our displeasure across to them.

I believe enough community backlash outside of reddit posts would actually gain their attention. Do I think it will change their company trajectory. Probably not, but it will hopefully make them do a double take and maybe, possibly, get them to back off their aggressive attack on their support base.

If you want to see for yourself, here is the link to their website

https://www.chai-ai.com/

I’ve been monitoring the situation and it's confirmed: the latest updates are not just about 'limits', they are actively deleting entire bots and years of chat history. Users are being told it's a 'memory/storage' issue, but this looks like a forced reset to push the new tiers.
Don't let them gaslight you. If you have years of data, DO NOT UPDATE. I have already filed an official report with Apple for deceptive practices and data loss. We need to hold them accountable before everyone's history is erased. Check the screenshots from other users losing everything. This isn't a glitch, it's mismanagement."

I just submitted an official fraud and deception report to Apple. I followed their instructions, I did the update, and I still have 0 messages in Greece.
They keep lying about 'GPU costs' while others have Unlimited. This is not a bug, it's regional blackmail to force us to pay. I'm done playing nice. To everyone still at 0: Don't just complain, report them to the App Store for 'Deceptive functionality'.
They think they can ignore us, but they can't ignore Apple. The end is near. 🛡️

IT'S 4 PM. Still 0 messages. The 'Monday Fix' was a lie. The 'Update' is a trap. I have officially reported Chai to Apple for fraud. Don't let them blackmail you. We are users, not their ATMs! 🇬🇷⚔️🛡️" I make my report

This is my answer to them

It's Thursday, 16:00. I gave them every chance. I sent a formal warning as Admin regarding their 'Bait and Switch' tactics and their manual account manipulation.
RESULT: Still 0 messages. Their 'Monday fix' was a scam to stop us from complaining. They ignored my email and kept the lock on my account.
They aren't fixing anything. They are just waiting for us to surrender and pay. I am from Greece and I don't play their games. DO NOT PAY THEM. UNINSTALL AND RATE 1 STAR. The truth is out! ⚔️🛡️🔥