What would you do/say?
I had an existing paver patio for about 6 years. We’re putting a large hot tub on it, so we hired a company to reinforce the patio to support the additional weight. The agreement was that they would remove the existing pavers, excavate deeper, reinforce the base to 12"+, then reinstall the same pavers and finish with polymeric sand. From what I can tell, they did a great job with the reinforcement itself. My issue is with how they put the pavers back. The original patio used three different sizes of pavers and, at first glance, looked somewhat random. However, all of the joint lines were straight and evenly spaced. While they were reinstalling the pavers, I noticed the lines weren't matching up and told them it didn't look right. At the time I couldn't explain exactly what was different about the original layout, but I specifically pointed out that the lines weren't straight. They told me they knew what they were doing, that this was a layout they use all the time, and that it would look great when finished, so they continued. Well...it's finished, and to me it doesn't look right. There are mismatched joints/lines all over the patio, some ending an inch or two away from another joint, and the overall layout looks sloppy once you actually look at it. There are also 4–5 pavers that are noticeably different in color and stand out from the rest. After comparing before-and-after photos, I finally figured out how the original patio was laid: every large and small rectangular paver ran in the same direction, while every medium paver ran perpendicular to them. That's what created the continuous straight lines throughout the patio. The job was finished today and we haven't paid yet. Am I being too picky, or is this something you would expect a professional paver company to correct? What would you say/do before paying?