[OC] Priorities when rescheduling flights
Date: 15th August 2026
Place: Jabalpur Airport
Indigo flight from Jabalpur to Navi Mumbai got diverted due to bad weather.
As usual people started camping around the 4-5 Indigo airlines folks , asking questions etc. There was obviously no queue or , just a free for all.
The indigo personnel seemed either trained to handle this pressure or they have just become immune. After some time they started rescheduling some folks to the flight to Bengaluru and Hyderabad.
I was traveling with a super senior citizen and needed to check my options. Stood for a long time hoping there would be some space before I can pose my question.
In front of me was a young person with a very bad haircut (If you are reading this , please get a proper haircut. ). After hogging the desk for a long time and getting his flight rescheduled to Hyderabad, he turned his attention to culinary matters. He asked for complimentary snacks. The passengers around pointed those are available slightly away. He then ordered the booking folks to ensure the rescheduled ticket had Paneer tikka sandwich just like the original ticket. I along with the Indigo person lost my patience. But the indigo person had more tactical skills than me . He said something to the effect that it will be based on availability. This irked the passenger and he started arguing about the Paneer tikka sandwich. He pointed out the rescheduled boarding pass did not have PTSW code in service.
Highly insensitive and just plain privilege without any concern for other passengers. I am not sure if this is the effect of some drought that has made us to hoard onto small things like this .